Steve Lowy

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FULL TRANSCRIPT OF INTERVIEW WITH STEVE LOWY

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ADDITIONAL DETAILS ABOUT STEVE LOWY

Steve Lowy is from the U.K. (London area)

I established my service-led hotel brand (the umi London hotel to begin with) aged 26. I then opened umi Brighton, then partnered with investors to bring the Petrovka Loft Hotel in Moscow into the umi Hotels group. In 2010 I set up umi Marketing, a hospitality industry design and marketing agency and this is now part of umi Digital which also includes a booking software brand Book it With.

I have had over 150 students working at umi on work experience or internship placements, from many different countries and host a minimum of two students at any one time. I also speak regularly at academic institutions and I am a Board Director for BETA (British Educational Travel Association) and STAYWYSE which I earned because of my work supporting young people. In 2010 I was proudly awarded the Hotel & Caterer Magazine Acorn Award which is given to the most promising 30 under 30 within the hospitality industry.

Tips and Suggestions:

• Be passionate about good customer service.
• Listen to all the advice you are given and listen to your employees/colleagues.
• Innovate – share great ideas to move your business forward.
• Keep learning.

You can also find additional information about Steve Lowy at his website.

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